Privacy Policy

Effective Date: 23 August 2025
Last Updated: 23 August 2025

This Privacy Policy explains how MyVegmarket, operated by S & Y Global Trading L.L.C. (“we”, “our”, or “us”), collects, uses, and protects your information when you use our website, WhatsApp Business account, or related services.

1. Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, email, and business details when you register or interact with us.
• Business Communications: Messages you send to us via WhatsApp or our website (including product inquiries, order updates, and price requests).
• Usage Information: Technical details such as browser type, device type, and access times to improve our website.

2. How We Use Your Information

Your information is used only for legitimate business purposes, such as:

• Sending daily fruit and vegetable market price updates
• Connecting wholesalers and retailers for trade purposes
• Providing customer support
• Sending promotional or marketing updates (only with your opt-in consent)
• Complying with legal and regulatory requirements in the UAE

3. WhatsApp Communications

When you interact with us via WhatsApp:

• You consent to receive service-related messages (e.g., price lists, updates, or support).
• You may receive marketing messages only if you have opted in. You may opt out anytime by replying “STOP.”
• We comply with WhatsApp’s Business Terms of Service and Commerce Policy.

4. Sharing of Information

We respect your privacy and do not sell, rent, or trade your information. Your data may only be shared with:

• Trusted service providers (e.g., hosting, IT support) who process data on our behalf
• Government authorities if legally required (e.g., compliance with UAE regulations)
• Suppliers or buyers, but only with your explicit consent when connecting parties

5. Data Security

We use appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. However, no online system is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain customer data only for as long as necessary to provide our services, comply with legal obligations, or resolve disputes. WhatsApp chat histories may be retained for record-keeping unless you request deletion.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data (subject to legal obligations)
• Opt out of promotional messages anytime by replying “STOP” on WhatsApp

8. International Data Transfers

As part of using WhatsApp Business and related Meta services, your information may be transferred and processed outside the UAE. We ensure that your information is handled in compliance with applicable laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised “Last Updated” date.Please see our Terms Of Service for more details.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

📧 Email: support@myvegmarket.com
📱 WhatsApp: +971 563337535
🌐 Website: https://myvegmarket.com
📍 Address: SHAMS Business Center, Sharjah Media City Free Zone, Al Messaned, Sharjah, UAE